How is my rate determined?
Three things: how many active leases you manage, the work you run each month, and whether you want extras like customization. Send us your numbers and we'll prepare a rate.
Why aren't prices listed?
Portfolios differ. An owner adding a few leases a month and a manager reconciling hundreds of properties shouldn't pay the same. We quote to your portfolio and how you'll use RetrackAI.
What counts as a lease?
An active lease in your portfolio. Expired leases don't count toward your plan limit.
What does onboarding include?
We load your lease documents, abstract them into your entity graph, and reconcile the data so your record starts accurate.
Do I pay per user?
No. Add your whole team on any plan.
What are innovation hours?
Four hours each month with the RetrackAI team to get more out of the platform. Professional, Portfolio, and Institutional include them. Customization is available on Portfolio and Institutional only.
Is AI chat really free?
Yes. Chat, search, and questions on data RetrackAI already holds are free and unlimited on every plan.
What are credits for?
Credits pay for finished work: reading documents, reasoning across them, and running jobs such as reconciliations and lease abstraction. Chat is free and unlimited.
What happens if I run out of credits?
Nothing stops mid-task. Buy a credit pack any time, or move to a larger plan.
Do credits expire?
Unused monthly credits roll over for one month. Credit packs are valid for 12 months.
What if I go over my lease limit?
Each plan covers a set number of active leases. When your portfolio grows past that, you move up to the next plan. Your data and history stay as they are.
Will RetrackAI act without my approval?
No. Agents prepare the work, and a person on your team approves every action before it runs.
Can I connect my accounting or CRM system?
Yes. Scoped connectors are available on all plans. Institutional plans add custom integrations.